Zendesk Prices, limits and access
Omnichannel support with AI agents and Copilot.
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At a Glance
Zendesk is an AI tool for Customer service & chat (category: Productivity). Free access: Free trial. 7 plans available.
- Category
- Customer service & chat
- Paid from
- $19 billed annually / agent/month, billed annually (Support Team)
- Free Option
- Free trial
- Plans
- 7 plans available
- Sources
- 5 verified sources
Category: Productivity · Customer service & chat
Features
Zendesk combines ticket management and customer service with AI agents and assistance. Support Team starts with email and ticketing; Suite plans add channels and AI tools. Draft replies, routing, automations, and human handoffs depend on the plan and configuration.
- Ticketing and service channels by Support/Suite plan
- AI agents handle suitable requests and support handoffs
- Copilot, draft replies, and automations by plan
- Contact Center and Workforce Engagement as add-ons
- Reporting, routing, and roles for service teams
Prices and plans
United States
| Tier | Price | Period | What you get |
|---|---|---|---|
| Free trial | free | 14 days once | Suite Professional for 14 days Copilot included by default during trial AI features for evaluation |
| Support Team | $19 billed annuallyBilling period: yearly | agent/month, billed annually | Email ticketing, routing, and automation For accounts on Resolution Tiers: USD 2 resolution allowance per agent seat/month Default allowance capped at USD 5,000 per year; Lite agents excluded |
| Suite Team | $55 billed annuallyBilling period: yearly | agent/month, billed annually | Omnichannel ticketing, help centre, messaging, and voice AI agents and Action Builder For accounts on Resolution Tiers: USD 2 resolution allowance per agent seat/month |
| Suite Professional | Not verified for this marketBilling period: yearly | agent/month, billed annually | Everything in Suite Team Admin Copilot, App Builder, and writing tools For accounts on Resolution Tiers: USD 5 resolution allowance per agent seat/month Skills routing and IVR |
| Suite Enterprise + Copilot | contact sales | Custom | Intelligent Triage, Auto Assist, and voice AI For accounts on Resolution Tiers: USD 10 resolution allowance per agent seat/month Sandbox, approval workflows, and custom roles |
| Copilot add-on | Not verified for this marketBilling period: yearly | agent/month, billed annually | Agent assistance in addition to the base plan Separate add-on charge |
| Workforce Engagement Bundle | $50Billing period: yearly | agent/month, billed annually | Add-on for workforce management and service quality |
| Contact Center | $83Billing period: yearly | agent/month, billed annually | Add-on for contact-center capabilities |
Prices as stated by the provider, usually plus statutory VAT. The final price depends on your country and is shown by the provider.
Prices last checked: 2026-10-09
What does Zendesk cost?
Subscription
- Support Team 19 USD /month per seat (US price)
- Workforce Engagement Bundle 50 USD /month per seat, billed annually
- Suite Team 55 USD /month per seat (US price)
- Support Team 19 USD /month per seat
- Workforce Engagement Bundle 50 USD /month per seat
- Suite Team 55 USD /month per seat
- Support Team 19 EUR /month per seat
- Workforce Engagement Bundle 50 EUR /month per seat
- Suite Team 55 EUR /month per seat
- Support Team 135 BRL /month per seat
- Workforce Engagement Bundle 308 BRL /month per seat
- Suite Team 359 BRL /month per seat
All details without guarantee. The provider states the binding price including taxes. All 7 plans in the price table
Independent price alert from AI Compare Ninja
Limits
- Accounts migrated to Resolution Tiers receive a currency allowance, not a fixed count of free resolutions.
- Support Team and Suite Team receive USD 2, Suite Professional USD 5, and Suite Enterprise USD 10 per agent seat per month, capped at USD 5,000 annually.
- Only Verified Resolutions consume this allowance; Assisted Escalations and Contained Resolutions do not.
- Older accounts can keep different billing until migration; overage and possible extra charges are shown in Admin Center.
Prompts for Zendesk
Templates you can use in Zendesk:
How we compare
We compare free access, paid entry, plan limits, features and the listed official sources. Unsourced figures stay marked as not published.
Only confirmed entries appear in the catalog. Prices, plans and limits come from listed official vendor pages. Missing figures stay marked as not published. Search results are ordered by Task match by default; category and task lists are alphabetical. Both can be switched to Free access first; neither is a quality ranking. The vendor page always wins.
Edited and checked by the AI Compare Ninja team
Sources
All details regarding plans, limits, and features are based on official vendor documentation and the primary sources verified below.
- zendesk.com/pricing
- support.zendesk.com/hc/en-us/articles/10479587390106-Managing-resolution-allowances
- support.zendesk.com/hc/en-us/articles/9570369117338-About-automated-resolution-tiers
- support.zendesk.com/hc/en-us/articles/5352026794010-About-the-automated-resolutions-platform-prior-to-resolution-tiers
- zendesk.com.br/pricing
FAQ
Is Zendesk available for free?
Not permanently. What is published is a time-limited free trial. 14 days of Suite Professional with Copilot.
Where is the vendor of Zendesk based?
Zendesk, Inc. is based in the USA. Regardless of that location, data processing and privacy terms are governed by the vendor's own contract.
How is Zendesk billed?
Support Team costs from USD 19 per agent per month, billed annually. Suite Team costs from USD 55. Usage charges and optional add-ons depend on the contract.
What is “Zendesk, Inc.” on my bank or card statement?
According to our catalog data, Zendesk, Inc. is the company behind Zendesk, so a charge under this name may come from a subscription or purchase at Zendesk. The exact wording on a bank or card statement is set by the vendor and its payment provider; it can differ and is not recorded here. The invoices in your Zendesk account help to match the charge; for an unknown charge, contact your bank.
What plans does Zendesk offer?
7 plans available.
Is Zendesk currently available?
Zendesk is active.
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Zendesk and related names are trademarks or identifiers of their respective owners (Zendesk, Inc.). They are named solely for descriptive purposes in an independent comparison. AI Compare Ninja has no business relationship, partnership or affiliation with Zendesk, Inc.