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Canned reply for a common customer question

Prompt for a reusable reply to a common customer question, in a short and a long version with placeholders. Paste it into an AI tool of your choice, which then writes the replies.

Topic
Emails & letters
Type
Template
Level
Intermediate
Time
about 8 min

Results depend on the tool, the model and what you enter.

Result preview

Example: written by our editors, not real AI output.

Short: Hi {{Name}}, your order {{Order number}} is on its way. You can see the latest status here: {{Tracking link}}. It usually arrives in 2–3 working days. Internal: Don't use if the tracking link shows no update for more than 5 days.

Fill in

What you type stays in this browser window. We store and send nothing.

Which question comes up often?
The correct answer in bullet points
Where do you reply?

Your prompt

This is an instruction for an AI, not the result itself.

Where this prompt works

These AI tools are a good fit for this prompt:

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How to use it

  1. Fill in the fields or tap a suggestion. Leave out names, addresses and other personal data.
  2. Copy the finished prompt into an AI tool of your choice.
  3. Try both versions on a real case and save them in your help desk or email client.

Why does this work?

Fixed gaps plus a line on when the reply doesn't fit keep answers fast and correct, without customers noticing they were copied.

Tips

  • Store the replies where your team will find them, and review them whenever prices, deadlines or processes change.

Also a good fit

You may use our prompts freely, including at work. Please do not republish them as your own collection. We give no warranty for AI results; check them yourself. Terms of use