Trengo
Dutch team inbox for customer communication via WhatsApp, email and live chat, with the HelpMate AI agent for reply suggestions and automation.
Category: Productivity · Customer service & chat
Features
Trengo is a Dutch team inbox for customer communication via WhatsApp, email, and live chat. The HelpMate AI agent provides reply suggestions and automation.
WhatsApp Business application programming interface (API) and a website widget are included; AI Journeys drive automated flows. Conversations are counted in 7-day windows.
- Unified inbox for WhatsApp, email, and live chat
- HelpMate AI agent for reply suggestions and automation
- WhatsApp Business application programming interface (API) and website widget
- AI Journeys for automated conversation flows
- Conversations are counted in 7-day windows
Prices and plans
| Tier | Price | Period | What you get |
|---|---|---|---|
| Boost | 299 EUR / 349 EUR | Month (yearly/monthly billed) | 10 users included 500 conversations/month (or 6,000/year) Unified inbox, WhatsApp Business API, HelpMate AI agent, website widget Extra conversations EUR 18/100 (monthly) or EUR 15/100 (annual) Extra users EUR 30-50 depending on tier |
| Pro | 499 EUR / 599 EUR | Month (yearly/monthly billed) | 20 users included 1,500 conversations/month (or 18,000/year) Adds live-chat support, phone support, access to AI Journeys AI-surcharge conversations EUR 0.30 (monthly) or EUR 0.25 (annual) |
| Enterprise | contact sales | Upon request | Custom user and conversation allowances Dedicated success manager, custom integrations, full developer access |
Limits
Trengo counts conversations in seven-day windows. Additional conversations and users are billed separately; the help centre identifies euro as the billing currency.
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FAQ
Is Trengo available for free?
Not permanently. What is published is a time-limited free trial. Free for 7 days with no payment details.
Where is Trengo's vendor based?
Trengo, based in Netherlands. For data processing and privacy terms the vendor's own contract governs.
Is Trengo still active?
Active. Dutch team inbox for customer communication via WhatsApp, email, live chat and more. Three plans per the pricing page: Boost, Pro, Enterprise. Boost includes the 'HelpMate' AI agent, Pro adds 'AI Journeys'.
How many plans are documented for Trengo?
The catalog documents 3 plans with price, billing period, and included features.
Which use case is Trengo categorized for?
Trengo is listed in the catalog under “Productivity.”
Where do the details about Trengo come from?
Prices, limits, and product details are documented against the listed official vendor page.
How we compare
We compare free access, paid entry, plan limits, features and the listed official sources. Unsourced figures stay marked as not published.
Only confirmed entries appear in the catalog. Prices, plans and limits come from listed official vendor pages. Missing figures stay marked as not published. Result lists are alphabetical by default and can be switched to Free access first; neither is a quality ranking. The vendor page always wins.
Edited and checked by the AI Compare team
Sources
- https://trengo.com/prices
- https://help.trengo.com/article/your-trengo-plan-and-billing
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