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Udesk logo

Udesk

AI customer service with an omnichannel inbox, knowledge base and human handoff.

Free accessFree trial
Paid fromnot published

At a Glance

Udesk is an AI tool for Customer service & chat (category: Productivity). Free access: Free trial. Documented: 1 plan with prices and limits.

Category
Customer service & chat
Paid from
not published
Free Option
Free trial
Plans
1
Sources
5 verified sources
Website
udeskglobal.com (opens in a new tab)

Category: Productivity · Customer service & chat

Features

Udesk combines AI customer service with a shared workspace for support teams. Text and voice bots use prepared knowledge, while requests can be handed to people and continued as tickets. Omnichannel features bring conversation context together; Copilot, analytics and quality assurance assist human staff. The actual scope of bots, telephony, knowledge management and automation depends on contracted modules.

Prices and plans

TierPricePeriodWhat you get
TrialfreetrialFree trial: 30 days
Confirm allowance and included modules in the offer
Trial provisioned by sales

Prices per vendor, excl. taxes/VAT where applicable.

Limits

Describe your use case through the international sales form with your name and business email. Sales provisions the trial. Connect the required channels, prepare the knowledge base and define handoff, access and escalation rules. Test common questions and exceptions before allowing bots to perform customer workflows independently.

Alternatives and similar tools to Udesk

A selection for “Customer service & chat” and curated direct comparisons. Direct comparisons carry the most weight, followed by the shared subcategory and shared tasks. Matching free-access types carry less weight. Ties are resolved consistently. No quality rating.

Gorgias AIAutomate e-commerce support through a helpdesk and outcome-priced AI Agent.StarterSobotAI customer contact across messaging and voice with a shared support workspace.CustomTettraAI-powered internal knowledge base that automatically answers questions in Slack from company knowledge.ScalingZendeskOmnichannel support with AI agents and Copilot.Support TeamFreshworks Freddy AIAutomate support with an AI Agent and assist human agents with Copilot.Freshdesk GrowthRespond.ioOmnichannel messaging platform that unifies WhatsApp, Instagram, Facebook Messenger, TikTok and other channels in a shared team inbox, with AI assist features for replies and summaries.StarterRetell AIPlatform for AI voice agents that handle phone calls (appointment booking, lead qualification, customer service), billed per call minute on a pay-as-you-go basis.Pay-as-you-go (voice agents)FrigadeIn-product AI assistant and API that learns a SaaS product by using it.Growth

FAQ

Is Udesk available for free?

Not permanently. What is published is a time-limited free trial.

How is Udesk billed?

The official contact page offers a sales-provisioned 30-day free trial. A fixed public entry price and included AI allowances are not confirmed. Clarify seats, modules, telephony, channel charges, data regions and support in the offer. A permanent free plan is not asserted.

What plans does Udesk offer?

The catalog documents one plan with price, billing period, and included features.

Is Udesk currently available?

Udesk is still active: Current product offering documented by the vendor.

How we compare

We compare free access, paid entry, plan limits, features and the listed official sources. Unsourced figures stay marked as not published.

Only confirmed entries appear in the catalog. Prices, plans and limits come from listed official vendor pages. Missing figures stay marked as not published. Search results are ordered by Task match by default; category and task lists are alphabetical. Both can be switched to Free access first; neither is a quality ranking. The vendor page always wins.

Edited and checked by the AI Compare Ninja team

Sources

All details regarding plans, limits, and features are based on official vendor documentation and the primary sources verified below.

Visit site (opens in a new tab)

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