Freshworks Freddy AI Prices, limits and access

Automate support with an AI Agent and assist human agents with Copilot.

Free accessFree trial14-day Freshdesk trial. 500 AI Agent sessions on paid plans are one-time only.

Paid fromFreshdesk Growth500 one-time Freddy AI Agent sessions

At a Glance

Freshworks Freddy AI is an AI tool for Customer service & chat (category: Productivity). Free access: Free trial. Paid from 19 $ per agent per month billed annually (Freshdesk Growth). Documented: 5 plans with prices and limits.

Category: Customer service & chat
Paid from: 19 $ per agent per month billed annually / agent/month, billed annually (Freshdesk Growth)
Free Option: Free trial
Plans: 5
Sources: 7 verified sources
Website: freshworks.com (opens in a new tab)

Category: Productivity · Customer service & chat

Features

Freshworks Freddy AI combines customer-facing AI Agents, Copilot for support staff and Insights for leaders. It sits on a Freshdesk, Freshchat or Freshsales product.

Freshdesk Growth starts at USD 19 per agent per month billed annually. Freddy AI Copilot is charged separately for selected agents and is listed as an add-on for Pro and Enterprise. One-time starter sessions and additional session packs are separate from the agent license.

AI Agents automate customer requests in helpdesk and chat
Copilot drafts replies, improves tone and summarises tickets
Live translation in 60+ languages plus sentiment and resolution suggestions
Freddy AI Insights for leaders; skill routing and sandbox
Session model: first 500 sessions one-time, then $49 per 100 sessions

Prices and plans

Price zone

United States

Tier	Price	Period	What you get
Freshdesk Growth	19 $ per agent per month billed annuallyBilling period: yearly	agent/month, billed annually	500 one-time Freddy AI Agent sessions Ticketing, inbox, portal, and knowledge base Additional sessions $49/100 14-day trial without credit card
Freshdesk Pro	55 $ per agent per month billed annuallyBilling period: yearly	agent/month, billed annually	500 one-time sessions Multilingual helpdesk and intelligent routing Optional Copilot $29/agent/month Additional sessions $49/100
Freshdesk Enterprise	89 $ per agent per month billed annuallyBilling period: yearly	agent/month, billed annually	500 one-time sessions Freddy AI Insights Skill routing, sandbox, and audit logs Optional Copilot $29/agent/month Additional sessions $49/100
Freddy AI Agent session pack	$49	Billing Cycle	Extra pack with 100 sessions Shared by AI Agents and chatbots All end-user interactions within 24 hours = 1 session Previews consume sessions No rollover
Freddy AI Copilot	$29Billing period: yearly	agent/month, billed annually	Response drafts, tone enhancement, and summaries Live translation in 60+ languages Sentiment and resolution suggestions Does not need to be purchased for every agent

Prices as stated by the provider, usually plus statutory VAT. The final price depends on your country and is shown by the provider.

Prices last checked: 2026-10-09

What does Freshworks Freddy AI cost?

Subscription

Freshdesk Growth 19 USD /month per seat, billed annually
Freddy AI Copilot 29 USD /month per seat, billed annually
Freshdesk Pro 55 USD /month per seat, billed annually

All details without guarantee. The provider states the binding price including taxes. All 5 plans in the price table

Add it up in the subscription calculator

Limits

A session includes all interactions between one end user and an AI Agent or chatbot within 24 hours.
The first 500 sessions are one-time, not monthly.
Builder previews also consume sessions.
Purchased packs expire at the end of the billing cycle and are not prorated.
Copilot is a separate seat licence and can be assigned only to selected agents.

How we compare

We compare free access, paid entry, plan limits, features and the listed official sources. Unsourced figures stay marked as not published.

Only confirmed entries appear in the catalog. Prices, plans and limits come from listed official vendor pages. Missing figures stay marked as not published. Search results are ordered by Task match by default; category and task lists are alphabetical. Both can be switched to Free access first; neither is a quality ranking. The vendor page always wins.

Edited and checked by the AI Compare Ninja team

Sources

All details regarding plans, limits, and features are based on official vendor documentation and the primary sources verified below.

freshworks.com/platform/ai-capability
freshworks.com/freshdesk/pricing
crmsupport.freshworks.com/support/solutions/articles/50000004664-freddy-ai-agent-and-chatbot-sessions-faqs
crmsupport.freshworks.com/support/solutions/articles/50000011711-introduction-to-ai-agent-studio
freshworks.com/es/freshdesk/pricing
freshworks.com/fr/freshdesk/pricing
freshworks.com/freshdesk/omni/pricing

FAQ

Is Freshworks Freddy AI available for free?

Not permanently. What is published is a time-limited free trial. 14-day Freshdesk trial. 500 AI Agent sessions on paid plans are one-time only.

Where is the vendor of Freshworks Freddy AI based?

Freshworks Inc. is based in the USA. Regardless of that location, data processing and privacy terms are governed by the vendor's own contract.

How is Freshworks Freddy AI billed?

Growth, Pro and Enterprise receive 500 one-time Freddy sessions. An add-on pack of 100 sessions costs 49 USD in the USD view. Freddy AI Copilot still costs 29 USD per selected agent/month with annual billing and requires a suitable Pro or Enterprise plan. Regional vendor prices are listed separately.

What is “Freshworks Inc.” on my bank or card statement?

According to our catalog data, Freshworks Inc. is the company behind Freshworks Freddy AI, so a charge under this name may come from a subscription or purchase at Freshworks Freddy AI. The exact wording on a bank or card statement is set by the vendor and its payment provider; it can differ and is not recorded here. The invoices in your Freshworks Freddy AI account help to match the charge; for an unknown charge, contact your bank.

How much does Freshworks Freddy AI cost?

The cheapest paid plan of Freshworks Freddy AI is Freshdesk Growth at 19 $ per agent per month billed annually. 5 plans are documented in total, each with its price and limits.

Is Freshworks Freddy AI currently available?

Freshworks Freddy AI is active.

Spotted an outdated figure? Vendor pages change without notice. Report an error

Freshworks Freddy AI and related names are trademarks or identifiers of their respective owners (Freshworks Inc.). They are named solely for descriptive purposes in an independent comparison. AI Compare Ninja has no business relationship, partnership or affiliation with Freshworks Inc.