Gorgias AI
Automate e-commerce support through a helpdesk and outcome-priced AI Agent.
Category: Productivity · Customer service & chat
Features
Gorgias combines an e-commerce helpdesk with an AI agent that automatically resolves frequently asked questions, order status inquiries, returns, order edits, discounts, and recommendations. Costs are only generated for interactions that the agent resolves fully without human intervention. Shopify, WooCommerce, and Magento are natively connected. All tiers and AI costs per interaction are in the pricing overview.
- AI agent automatically resolves customer requests about order status, returns, discounts, and recommendations
- Only fully AI-resolved interactions generate an automation fee
- Helpdesk seats and AI usage are billed separately
- Native Shopify, WooCommerce, and Magento integrations for real-time order data
- Predefined flows and tickets can be escalated to human agents if needed
Prices and plans
| Tier | Price | Period | What you get |
|---|---|---|---|
| Free trial | free | 7 days | 7-day trial period Access to all helpdesk and AI Agent features No payment details required No permanent free tier Then ticket and automation pricing |
| Starter | $40 | Month | 50 helpdesk tickets/month 30 automated interactions included Vendor split: helpdesk $10, AI Agent $30 $0.40 per extra ticket, $1.50 per extra AI interaction 3 seats, no annual billing available |
| Basic | $77 / $924 / $90 | Month/year | 300 helpdesk tickets/month 30 automated interactions included Vendor split: helpdesk $50, AI Agent $27 $0.40 per extra ticket, $1.50 per extra AI interaction 500 seats |
| Pro | $471 / $5.652 / $550 | Month/year | 2,000 helpdesk tickets/month 190 automated interactions included Vendor split: helpdesk $300, AI Agent $171 $0.36 per extra ticket, $1.50 per extra AI interaction 500 seats, revenue analytics |
| Advanced | $1.227 / $14.724 / $1.430 | Month/year | 5,000 helpdesk tickets/month 530 automated interactions included Vendor split: helpdesk $750, AI Agent $477 $0.36 per extra ticket, $1.50 per extra AI interaction 500 seats, dedicated support; Enterprise above 5,000 conversations is custom |
| AI interaction as usage rate | $0.90 / $1 / $1.50 | Usage | Charged only on full AI resolution without human handoff Plans include 30 to 530 interactions, Enterprise custom Starter is sold monthly only and therefore always sits at $1 Every AI interaction also counts as a helpdesk ticket No AI Agent seat price |
Limits
A billable AI automation occurs only when AI Agent resolves without a human handoff. On handoff, only the helpdesk ticket is charged. An AI interaction costs $0.90 with annual billing. It costs $1.00 with monthly billing. Every AI interaction also counts as a helpdesk ticket. The $40 Starter price consists of $10 for helpdesk and $30 for AI Agent. The $77 Basic price consists of $50 for helpdesk and $27 for AI Agent. The $471 Pro price consists of $300 for helpdesk and $171 for AI Agent. The $1,227 Advanced price consists of $750 for helpdesk and $477 for AI Agent. An extra ticket costs $0.40 on Starter. It also costs $0.40 on Basic. It costs $0.36 on Pro. It also costs $0.36 on Advanced. An extra AI interaction costs $1.50 on every plan. If the shopper talks to a human within 72 hours, only the helpdesk ticket is charged. Spam, newsletters, and unanswered messages do not count. The trial lasts 7 days, includes all features, and requires no payment details.
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FAQ
Is Gorgias AI available for free?
Not permanently. What is published is a time-limited free trial. 7-day trial with all features and no payment details; no permanent free tier.
Where is Gorgias AI's vendor based?
Gorgias Inc., based in USA. For data processing and privacy terms the vendor's own contract governs.
Is Gorgias AI still active?
Active Starter, Basic, Pro, Advanced, and Enterprise helpdesk plans with ticket- and outcome-based billing.
How many plans are documented for Gorgias AI?
The catalog documents 6 plans with price, billing period, and included features.
Which use case is Gorgias AI categorized for?
Gorgias AI is listed in the catalog under “Productivity.”
Where do the details about Gorgias AI come from?
Prices, limits, and product details are documented against the listed official vendor page.
How we compare
We compare free access, paid entry, plan limits, features and the listed official sources. Unsourced figures stay marked as not published.
Only confirmed entries appear in the catalog. Prices, plans and limits come from listed official vendor pages. Missing figures stay marked as not published. Result lists are alphabetical by default and can be switched to Free access first; neither is a quality ranking. The vendor page always wins.
Edited and checked by the AI Compare team
Sources
- https://www.gorgias.com/pricing
- https://www.gorgias.com/blog/ai-agent-pricing
- https://docs.gorgias.com/en-US/how-youre-billed-for-using-gorgias-199385
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