Gorgias AI Prices, limits and access

Automate e-commerce support through a helpdesk and outcome-priced AI Agent.

Free accessFree trial7-day trial with all features and no payment details. No permanent free tier.

Paid fromStarter50 helpdesk tickets/month

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At a Glance

Gorgias AI is an AI tool for Customer service & chat (category: Productivity). Free access: Free trial. Paid from $40 (Starter). Documented: 6 plans with prices and limits.

Category: Customer service & chat
Paid from: $40 / Month (Starter)
Free Option: Free trial
Plans: 6
Sources: 3 verified sources
Website: gorgias.com*. Advertisement* Advertising link: we receive a commission if you subscribe or purchase. (opens in a new tab)

Category: Productivity · Customer service & chat

Features

Gorgias combines an e-commerce helpdesk with an AI agent that automatically resolves frequently asked questions, order status inquiries, returns, order edits, discounts, and recommendations. Costs are only generated for interactions that the agent resolves fully without human intervention. Shopify, WooCommerce, and Magento are natively connected. All tiers and AI costs per interaction are in the pricing overview.

AI agent automatically resolves customer requests about order status, returns, discounts, and recommendations
Only fully AI-resolved interactions generate an automation fee
Helpdesk seats and AI usage are billed separately
Native Shopify, WooCommerce, and Magento integrations for real-time order data
Predefined flows and tickets can be escalated to human agents if needed

Prices and plans

US prices only

Tier	Price	Period	What you get
Free trial	free	7 days	7-day trial period Access to all helpdesk and AI Agent features No payment details required No permanent free tier Then ticket and automation pricing
Starter	$40Billing period: monthly	Month	50 helpdesk tickets/month 30 automated interactions included Vendor split: helpdesk $10, AI Agent $30 $0.40 per extra ticket, $1.50 per extra AI interaction 3 seats, no annual billing available
Basic	$77 / $924 / $90Billing period: monthly or yearly	Month/year	300 helpdesk tickets/month 30 automated interactions included Vendor split: helpdesk $50, AI Agent $27 $0.40 per extra ticket, $1.50 per extra AI interaction 500 seats
Pro	$471 / $5,652 / $550Billing period: monthly or yearly	Month/year	2,000 helpdesk tickets/month 190 automated interactions included Vendor split: helpdesk $300, AI Agent $171 $0.36 per extra ticket, $1.50 per extra AI interaction 500 seats, revenue analytics
Advanced	$1,227 / $14,724 / $1,430Billing period: monthly or yearly	Month/year	5,000 helpdesk tickets/month 530 automated interactions included Vendor split: helpdesk $750, AI Agent $477 $0.36 per extra ticket, $1.50 per extra AI interaction 500 seats, dedicated support; Enterprise above 5,000 conversations is custom
AI interaction as usage rate	$0.90 / $1 / $1.50	Usage	Charged only on full AI resolution without human handoff Plans include 30 to 530 interactions, Enterprise custom Starter is sold monthly only and therefore always sits at $1 Every AI interaction also counts as a helpdesk ticket No AI Agent seat price

Prices as stated by the provider, usually plus statutory VAT. The final price depends on your country and is shown by the provider.

Prices last checked: 2026-10-09

What does Gorgias AI cost?

Subscription

Starter 40 USD /month

All details without guarantee. The provider states the binding price including taxes. All 6 plans in the price table

Add it up in the subscription calculator

Limits

A billable AI automation occurs only when AI Agent resolves without a human handoff.
On handoff, only the helpdesk ticket is charged.
An AI interaction costs $0.90 with annual billing.
It costs $1.00 with monthly billing.
Every AI interaction also counts as a helpdesk ticket.
The $40 Starter price consists of $10 for helpdesk and $30 for AI Agent.
The $77 Basic price consists of $50 for helpdesk and $27 for AI Agent.
The $471 Pro price consists of $300 for helpdesk and $171 for AI Agent.
The $1,227 Advanced price consists of $750 for helpdesk and $477 for AI Agent.
An extra ticket costs $0.40 on Starter.
It also costs $0.40 on Basic.
It costs $0.36 on Pro.
It also costs $0.36 on Advanced.
An extra AI interaction costs $1.50 on every plan.
If the shopper talks to a human within 72 hours, only the helpdesk ticket is charged.
Spam, newsletters, and unanswered messages do not count.
The trial lasts 7 days, includes all features, and requires no payment details.

How we compare

We compare free access, paid entry, plan limits, features and the listed official sources. Unsourced figures stay marked as not published.

Only confirmed entries appear in the catalog. Prices, plans and limits come from listed official vendor pages. Missing figures stay marked as not published. Search results are ordered by Task match by default; category and task lists are alphabetical. Both can be switched to Free access first; neither is a quality ranking. The vendor page always wins.

Edited and checked by the AI Compare Ninja team

Sources

All details regarding plans, limits, and features are based on official vendor documentation and the primary sources verified below.

gorgias.com/pricing
gorgias.com/blog/ai-agent-pricing
docs.gorgias.com/en-US/how-youre-billed-for-using-gorgias-199385

FAQ

Is Gorgias AI available for free?

Not permanently. What is published is a time-limited free trial. 7-day trial with all features and no payment details. No permanent free tier.

Where is the vendor of Gorgias AI based?

Gorgias Inc. is based in the USA. Regardless of that location, data processing and privacy terms are governed by the vendor's own contract.

How is Gorgias AI billed?

Live plans (helpdesk and AI Agent in one price): Starter $40/mo, monthly payment only, with 50 tickets and 30 automated interactions. Basic $77/mo annually ($924/year) or $90 monthly with 300 tickets and 30 interactions. Pro $471/mo annually ($5,652/year) or $550 monthly with 2,000 tickets and 190 interactions. Advanced $1,227/mo annually ($14,724/year) or $1,430 monthly with 5,000 tickets and 530 interactions. Enterprise from over 5,000 conversations on request. Gorgias shows the split between helpdesk and AI Agent portions for each plan. Every AI-resolved interaction additionally counts as a helpdesk ticket. Gorgias bills exclusively in US dollars. There is no price in euros or Swiss francs.

What is “Gorgias Inc.” on my bank or card statement?

According to our catalog data, Gorgias Inc. is the company behind Gorgias AI, so a charge under this name may come from a subscription or purchase at Gorgias AI. The exact wording on a bank or card statement is set by the vendor and its payment provider; it can differ and is not recorded here. The invoices in your Gorgias AI account help to match the charge; for an unknown charge, contact your bank.

How much does Gorgias AI cost?

The cheapest paid plan of Gorgias AI is Starter at $40. 6 plans are documented in total, each with its price and limits.

Is Gorgias AI currently available?

Gorgias AI is active.

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Gorgias AI and related names are trademarks or identifiers of their respective owners (Gorgias Inc.). They are named solely for descriptive purposes in an independent comparison. Links marked * are advertising links for which we receive a commission on a subscription or purchase. This is no partnership with Gorgias Inc. and no endorsement by Gorgias Inc.