Intercom Fin
Resolve or qualify support conversations and pay per outcome.
Category: Productivity · Customer service & chat
Features
Intercom combines a support inbox with Fin for customer questions, actions, and sales qualification. Fin can act independently or hand off to people and workflows under configured rules. Seat fees, usage-based outcomes, and add-ons are separate cost components.
- Intercom combines a support inbox with Fin for customer questions, actions, and sales qualification
- Essential regularly costs USD 29 per seat/month billed annually, plus Fin outcomes. Standard chat/email outcomes USD 0.99, sales qualification USD 10; voice separate.
- At most one outcome fee per conversation regardless of complexity
- Fin qualifies leads and routes them to the right agent or workflow
- Integrations with Zendesk, Salesforce, and other help desks
- Free 14-day trial with all features, no credit card required
Prices and plans
| Tier | Price | Period | What you get |
|---|---|---|---|
| Free trial | free | 14 days | 14-day free trial No credit card required All features included, plus Fin and add-ons |
| Essential | $29 | seat/month, billed annually | Intercom inbox and Fin access Unlimited live chat, inbound email, and in-app chat Fin use billed separately by outcome |
| Advanced | $85Fin usage and, where applicable, messaging channels cost extra | seat/month, billed annually | Multiple team inboxes and workflow builder 20 Lite seats included |
| Expert | $132Fin usage and, where applicable, messaging channels cost extra | seat/month, billed annually | SSO, SLAs, and multiple brands 50 Lite seats included |
| Fin resolution | $0.99 | Usage | Resolution, procedure handoff, or disqualification At most one outcome fee per conversation No successful outcome means no charge |
| Fin qualification | $10 | Usage | Fin meets configured qualification conditions and routes the lead At most one charge per conversation |
| Fin for external help desk | $0.99From USD 0.99 per outcome. Voice and custom volume agreements are separate. | outcome; contractual minimum commitment | No seat, setup, or platform fee Volume and contract terms through sales Zendesk, Salesforce, and other help desks |
| Pro Add-on | $99Starting price, in addition to the base plan | month | Operator and extra AI tools for customer-service operations |
| Copilot Add-on | $29Fin usage and, where applicable, messaging channels cost extra | agent/month | Inbox AI assistant for support teammates |
| Proactive Support Plus | $99Fin usage and, where applicable, messaging channels cost extra | month | Product tours, checklists, surveys, and campaigns |
Limits
For chat and email with Intercom, resolutions, configured procedure handoffs, and disqualifications cost USD 0.99 per outcome. A successful sales qualification costs USD 10. At most one outcome is charged per conversation, so a configured handoff can be billable even when a person takes over afterwards. Fin Voice and special volume arrangements have their own terms.
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FAQ
Is Intercom Fin available for free?
Not permanently. What is published is a time-limited free trial. 14 days free, no credit card, including Fin and add-ons.
Where is Intercom Fin's vendor based?
Intercom, Inc., based in USA. For data processing and privacy terms the vendor's own contract governs.
How is Intercom Fin billed?
Essential regularly costs USD 29 per seat/month billed annually, plus Fin outcomes. Standard chat/email outcomes USD 0.99, sales qualification USD 10; voice separate.
Is Intercom Fin still active?
Active Intercom plans and standalone Fin use for existing help desks are available.
How many plans are documented for Intercom Fin?
The catalog documents 10 plans with price, billing period, and included features.
Which use case is Intercom Fin categorized for?
Intercom Fin is listed in the catalog under “Productivity.”
Where do the details about Intercom Fin come from?
Prices, limits, and product details are documented against the listed official vendor page.
How we compare
We compare free access, paid entry, plan limits, features and the listed official sources. Unsourced figures stay marked as not published.
Only confirmed entries appear in the catalog. Prices, plans and limits come from listed official vendor pages. Missing figures stay marked as not published. Result lists are alphabetical by default and can be switched to Free access first; neither is a quality ranking. The vendor page always wins.
Edited and checked by the AI Compare team
Sources
- https://www.intercom.com/pricing
- https://www.intercom.com/pricing/calculator
- https://www.intercom.com/help/en/articles/8205718-fin-ai-agent-outcomes
- https://www.intercom.com/blog/building-outcome-based-pricing-for-fin-for-sales/
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