Kustomer AI
Run omnichannel support with AI agents, customer data, and routing in one CX platform.
Active · enterprise only Active CX platform with custom quotes and usage-based premium AI features.
Category: Productivity · Customer service & chat
Features
Kustomer AI combines omnichannel service with customer data, routing, and AI help for answers, summaries, and assistance. Many baseline AI features sit in the custom-quoted platform package.
Kustomer does not publish current seat prices. Premium chatbots are billed per successfully automated KIQ Conversation: publicly from $0.75 down to $0.40 by monthly volume.
- Omnichannel support across chat, email, text, and voice in one CX platform
- Generative answers from the knowledge base plus intent detection and routing
- AI summaries, writing help, and translation for agents
- Kustomer Concierge, AI Profiles, and Team Assistant in the platform package
- Premium chatbots billed per successfully automated KIQ Conversation
Prices and plans
| Tier | Price | Period | What you get |
|---|---|---|---|
| Kustomer Platform | contact sales | Contract | Kustomer Concierge, AI Profiles, and Team Assistant included AI summaries, writing enhancement, and translation Omnichannel chat, email, text, and voice API limit of 2,000 requests/minute Voice and WhatsApp are pay as you go |
| KIQ Premium Assistants | $0.75 | KIQ Conversation | Generative answers from a public knowledge base End-to-end support workflows Intent detection and routing Billing per KIQ Conversation not transferred to an agent Progressive tiers from $0.75 down to $0.40 per conversation by monthly volume |
Limits
Current official material does not publish fixed seat prices for the Kustomer platform; the vendor provides custom quotes. Lite routing bots are included in paid platform contracts. Enterprise and Ultimate receive unlimited Lite routing bots. Premium Assistants bill per KIQ Conversation on a published scale. The first 500 KIQ Conversations cost $0.75 each. From 501 through 2,500 the rate is $0.70. Up to 10,000 the rate is $0.65. Up to 25,000 the rate is $0.60. Up to 50,000 the rate is $0.55. Up to 100,000 the rate is $0.50. Up to 250,000 the rate is $0.45. Above that the rate is $0.40. A KIQ Conversation counts when it is not transferred to an agent and the customer starts no other conversation for 24 hours. Translation can be billed separately by usage.
Similar tools
FAQ
Is Kustomer AI available for free?
No. No free access is published on the vendor's own pages. No public free plan; Lite bots only inside a paid platform contract.
Where is Kustomer AI's vendor based?
Kustomer, LLC (vormals Kustomer, Inc.), based in USA. For data processing and privacy terms the vendor's own contract governs.
How many plans are documented for Kustomer AI?
The catalog documents 2 plans with price, billing period, and included features.
Which use case is Kustomer AI categorized for?
Kustomer AI is listed in the catalog under “Productivity.”
Where do the details about Kustomer AI come from?
Prices, limits, and product details are documented against the listed official vendor page.
How we compare
We compare free access, paid entry, plan limits, features and the listed official sources. Unsourced figures stay marked as not published.
Only confirmed entries appear in the catalog. Prices, plans and limits come from listed official vendor pages. Missing figures stay marked as not published. Result lists are alphabetical by default and can be switched to Free access first; neither is a quality ranking. The vendor page always wins.
Edited and checked by the AI Compare team
Sources
- https://www.kustomer.com/pricing/
- https://help.kustomer.com/en_us/kiq-conversations-BJ3WBJwn5
- https://www.kustomer.com/legal/usage-based-terms/
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