Kustomer AI Prices, limits and access

Run omnichannel support with AI agents, customer data, and routing in one CX platform.

Active · enterprise only Active CX platform with custom quotes and usage-based premium AI features.

Free accessNo free plan publishedNo public free plan. Lite bots are only available inside a paid platform contract.

Paid fromKustomer PlatformKustomer Concierge, AI Profiles, and Team Assistant included

At a Glance

Kustomer AI is an AI tool for Customer service & chat (category: Productivity). Free access: No free plan published. 1 plan available (KIQ Premium Assistants).

Category: Customer service & chat
Paid from: contact sales / Contract (Kustomer Platform)
Free Option: No free plan published
Plans: 1 plan available (KIQ Premium Assistants)
Sources: 3 verified sources
Website: kustomer.com (opens in a new tab)

Category: Productivity · Customer service & chat

Features

Kustomer AI combines omnichannel service with customer data, routing, and AI help for answers, summaries, and assistance. Many baseline AI features sit in the custom-quoted platform package.

Kustomer does not publish current seat prices. Premium chatbots are billed per successfully automated KIQ Conversation: publicly from $0.75 down to $0.40 by monthly volume.

Omnichannel support across chat, email, text, and voice in one CX platform
Generative answers from the knowledge base plus intent detection and routing
AI summaries, writing help, and translation for agents
Kustomer Concierge, AI Profiles, and Team Assistant in the platform package
Premium chatbots billed per successfully automated KIQ Conversation

Prices and plans

US prices only

Tier	Price	Period	What you get
Kustomer Platform	contact sales	Contract	Kustomer Concierge, AI Profiles, and Team Assistant included AI summaries, writing enhancement, and translation Omnichannel chat, email, text, and voice API limit of 2,000 requests/minute Voice and WhatsApp are pay as you go
KIQ Premium Assistants	$0.75	KIQ Conversation	Generative answers from a public knowledge base End-to-end support workflows Intent detection and routing Billing per KIQ Conversation not transferred to an agent Progressive tiers from $0.75 down to $0.40 per conversation by monthly volume

Prices as stated by the provider, usually plus statutory VAT. The final price depends on your country and is shown by the provider.

Prices last checked: 2026-10-09

Limits

Current official material does not publish fixed seat prices for the Kustomer platform; the vendor provides custom quotes.
Lite routing bots are included in paid platform contracts.
Enterprise and Ultimate receive unlimited Lite routing bots.
Premium Assistants bill per KIQ Conversation on a published scale.
The first 500 KIQ Conversations cost $0.75 each.
From 501 through 2,500 the rate is $0.70.
Up to 10,000 the rate is $0.65.
Up to 25,000 the rate is $0.60.
Up to 50,000 the rate is $0.55.
Up to 100,000 the rate is $0.50.
Up to 250,000 the rate is $0.45.
Above that the rate is $0.40.
A KIQ Conversation counts when it is not transferred to an agent and the customer starts no other conversation for 24 hours.
Translation can be billed separately by usage.

How we compare

We compare free access, paid entry, plan limits, features and the listed official sources. Unsourced figures stay marked as not published.

Only confirmed entries appear in the catalog. Prices, plans and limits come from listed official vendor pages. Missing figures stay marked as not published. Search results are ordered by Task match by default; category and task lists are alphabetical. Both can be switched to Free access first; neither is a quality ranking. The vendor page always wins.

Edited and checked by the AI Compare Ninja team

Sources

All details regarding plans, limits, and features are based on official vendor documentation and the primary sources verified below.

kustomer.com/pricing
help.kustomer.com/en_us/kiq-conversations-BJ3WBJwn5
kustomer.com/legal/usage-based-terms

FAQ

Is Kustomer AI available for free?

No. No free access is published on the vendor's own pages. No public free plan. Lite bots are only available inside a paid platform contract.

Where is the vendor of Kustomer AI based?

Kustomer, LLC (formerly Kustomer, Inc.) is based in the USA. Regardless of that location, data processing and privacy terms are governed by the vendor's own contract.

How is Kustomer AI billed?

Kustomer publishes no flat prices for the platform itself but offers an ROI calculator and contact sales. The KIQ rate is publicly visible: from $0.75 per KIQ conversation, progressively falling to $0.40. There is no currency switch; all amounts are in US dollars.

What plans does Kustomer AI offer?

1 plan available (KIQ Premium Assistants).

Is Kustomer AI currently available?

Yes, Kustomer AI is active, but accessible to enterprise customers only: CX platform with custom quotes and usage-based premium AI features.

Spotted an outdated figure? Vendor pages change without notice. Report an error

Kustomer AI and related names are trademarks or identifiers of their respective owners (Kustomer, LLC (vormals Kustomer, Inc.)). They are named solely for descriptive purposes in an independent comparison. AI Compare Ninja has no business relationship, partnership or affiliation with Kustomer, LLC (vormals Kustomer, Inc.).