Salesforce Agentforce
Build customer and employee agents billed by actions, conversations, or users.
Category: Productivity · Automation & AI agents
Features
Agentforce is Salesforce's AI-agent platform. The current pricing page lists free Foundations, usage-based Flex Credits or Conversations, plus per-user and flat-fee access.
Conversations and Flex Credits are mutually exclusive for an organisation. The pricing page states no general exception for test interactions, so none is claimed here.
- Autonomous AI agents for service, sales, marketing, and commerce directly on Salesforce data
- Standard Agentforce actions: $2 per active conversation
- Own agents can be configured in the Salesforce interface without coding
- Existing Salesforce Flows, Einstein models, and external APIs usable as actions
- Only productively used conversations are billed, no limit on test message volume
Prices and plans
| Tier | Price | Period | What you get |
|---|---|---|---|
| Salesforce Foundations | free | Organisation | Agentforce Builder, Prompt Builder, and Agent Script Agentforce Coworker and Vibes |
| Flex Credits | $500 | usage based | Standard and custom actions: 20 credits/action Standard and custom voice actions: 30 credits/action Pre-Purchase, Pre-Commit, and PayGo buying models |
| Conversations | $2 | per conversation | For customer-facing agents Cannot coexist with Flex Credits in the same organisation Usage visible in Digital Wallet |
| Agentforce User License | $5 | user/month | Company-wide employee access Limited Salesforce CRM objects Metered usage; Flex Credits required |
| Flat Fee Access | $125 | user/month | Flat-fee access according to the current pricing page |
| Help Agent Resolutions | $2 | per resolution | Usage-based Help Agent resolution according to the current pricing page |
Limits
Flex Credits can be used across actions, prompts, translations, and voice actions. Standard and custom actions consume 20 credits each; voice actions consume 30. Unused Flex Credits do not roll into the next contract term.
Similar tools
FAQ
Is Salesforce Agentforce available for free?
Yes. A permanently free plan is published, not a time-limited trial.
Where is Salesforce Agentforce's vendor based?
Salesforce, Inc., based in USA. For data processing and privacy terms the vendor's own contract governs.
Is Salesforce Agentforce still active?
Active Foundations, Flex, Conversation, user, and edition offers.
How many plans are documented for Salesforce Agentforce?
The catalog documents 6 plans with price, billing period, and included features.
Which use case is Salesforce Agentforce categorized for?
Salesforce Agentforce is listed in the catalog under “Productivity.”
Where do the details about Salesforce Agentforce come from?
Prices, limits, and product details are documented against the listed official vendor page.
How we compare
We compare free access, paid entry, plan limits, features and the listed official sources. Unsourced figures stay marked as not published.
Only confirmed entries appear in the catalog. Prices, plans and limits come from listed official vendor pages. Missing figures stay marked as not published. Result lists are alphabetical by default and can be switched to Free access first; neither is a quality ranking. The vendor page always wins.
Edited and checked by the AI Compare team
Sources
- https://www.salesforce.com/agentforce/pricing/
- https://www.salesforce.com/en-us/wp-content/uploads/sites/4/assets/pdf/agentforce/Flex-Credits-Rate-Card-02.23.2026.pdf
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