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FAQ drafts from recurring support tickets Prompts

Groups recurring questions from your tickets, drafts answers only from sourced statements and flags where a policy is missing.

Area
Customer service
Level
Beginner
Good for
  • Prepare a first FAQ page from a pile of similar tickets
  • Count recurring questions and keep a typical customer wording
  • Before publishing, see which answers still need sign-off from an owner

How it works

  1. Paste a list or excerpt of the tickets, without names and contact details if they are not needed.
  2. State the product or area and, if you have them, the approved notes you already use.
  3. Do not invent prices, deadlines or policies; tickets without a sourced answer stay as open points.

To copy
Draft FAQ entries from my support tickets. Do not invent rules, prices or deadlines that are not in my material, and do not give binding legal or warranty advice.
Tickets or excerpts (without unnecessary contact details):
[paste tickets]
Product or area: [product]
Already approved notes or help pages (optional):
[paste texts]
Language of the FAQ: [language]

Check and write:
1. Clusters: which questions recur in substance even if the wording varies? Count the tickets per group and keep one typical customer phrasing.
2. Sourced answer: write a short FAQ item only from my approved notes or from matching answers already given in the tickets. Every factual claim needs a source.
3. Gaps: where is an approved statement missing? Phrase the open question for the owner instead of inventing an answer.
4. Unsuitable: tickets that are one-off cases, escalated complaints or that contain personal data do not belong in the FAQ.
5. Tone: clear sentences, no promises that go beyond the source.
6. Review: a short list of what someone with the subject knowledge must check before publication.

Output: grouped questions with counts, FAQ drafts, open points, review list.