Loops for Customer service 5 Loops
Customer requests, reviews and phone. Narrow down by sub-area, job, tool and level.
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Answer reviews
Reads new online reviews and writes fitting reply drafts. Nothing is published until you approve it.
Find FAQ gaps
Reads answered customer requests every week and suggests FAQ entries for questions that come up often.
Support escalation check
Goes through open customer requests every day and flags the cases a person should take over, each with a ready handover note.
Weekly review of support corrections
Collects every week where your team corrected answers and turns them into concrete improvements to help articles and rules.
Monthly call reasons review
Reviews your call notes every month, counts the most common reasons people call, and suggests changes to your phone greeting, FAQ and call flow.
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