Skills for Customer service 5 Skills
Customer requests, reviews and phone. Narrow down by sub-area, job, tool and level.
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| Name | What it does | Sub-area | Level |
|---|---|---|---|
| Reply to a customer message | Drafts a clear, friendly reply to a customer question or complaint, using your facts. | Customer requests | Beginner |
| Report a delivery delay factually | Short customer update on a delay with reference and new status, without admitting fault. | Customer requests | Beginner |
| Write guest info | Writes a guest guide with arrival, check-in, house rules and local tips from your bullets. | Customer requests | Beginner |
| Reply to guest reviews | Drafts calm public replies to praise and criticism — no guest data, no defensive loops. | Reviews | Beginner |
| Call flow for a phone voice agent | Plans a greeting with an AI notice, the most common requests, follow-up questions and the handover to a human for a phone voice agent. | Phone | Pro |
Reply to a customer message
Drafts a clear, friendly reply to a customer question or complaint, using your facts.
Report a delivery delay factually
Short customer update on a delay with reference and new status, without admitting fault.
Write guest info
Writes a guest guide with arrival, check-in, house rules and local tips from your bullets.
Reply to guest reviews
Drafts calm public replies to praise and criticism — no guest data, no defensive loops.
Call flow for a phone voice agent
Plans a greeting with an AI notice, the most common requests, follow-up questions and the handover to a human for a phone voice agent.
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