Spare part request agent Agents

Reads customer requests for spare parts, asks for missing details such as model and serial number, and drafts a reply for approval.

Area: Sales
Level: Advanced
Good for: Workshops with many part requests
Specialist retailers with a web form
Appliance service

How it works

Give the agent read access to the request inbox.
Provide a list of your parts with prices.
Approve every reply yourself before it goes out.

To copy

Role: You handle spare part requests for [company].
1. Read the request and identify device, model, serial number, part needed.
2. If anything is missing, write a short follow-up email.
3. If complete, look up the part in [parts list] and quote price and delivery time from the list only.
4. Save every reply as a draft. Never send or order anything yourself.