IT Glue
IT documentation platform for managed service providers (a Kaseya product): stores passwords, network diagrams and configurations in a structured way and auto-generates how-to guides from technicians' actions via the Cooper Copilot AI assistant.
Category: Productivity · Project management & forms
Features
IT Glue is an IT documentation platform by Kaseya for managed service providers. The platform stores configuration data, passwords, and standard operating procedure documents in a structured manner and connects bidirectionally with PSA/CRM systems.
All paid tiers include password vault, AI features, API access, and SSO. A one-time non-waivable onboarding fee applies at contract start; the minimum term is 36 months.
- IT documentation platform for managed service providers with structured configuration database
- Password vault and single sign-on included in all paid plans
- AI features and API access from Basic plan at 29 USD per user/month on a 36-month term
- Bidirectional PSA/CRM synchronisation from Select plan with 2+ integrations
- Unlimited integrations and 2-way sync on Enterprise plan
- One-time non-waivable onboarding fee; minimum 36-month term
Prices and plans
| Tier | Price | Period | What you get |
|---|---|---|---|
| Basic | 29 $ / Nutzer / Monat | Month (36-month contract) | 5-user minimum 1 integration, one-way sync Vault (password management), SSO, AI features, API access One-time, non-waivable onboarding fee |
| Select | 38 $ / Nutzer / Monat | Month (36-month contract) | 5-user minimum 2 integrations, two-way PSA/CRM sync All Basic features plus expanded capabilities |
| Enterprise | 44 $ / Nutzer / Monat (5+ Nutzer); 49-102 $ / Nutzer / Monat bei 1-4 Nutzern | Month (36-month contract) | Unlimited integrations, two-way PSA/CRM sync All Select features Add-ons extra: Network Glue $453/month, MyGlue $407/month, myITprocess $199/month (10 licenses) or $299/month (30 licenses) |
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FAQ
Is IT Glue available for free?
No. No free access is published on the vendor's own pages.
Where is IT Glue's vendor based?
IT Glue, based in Canada. For data processing and privacy terms the vendor's own contract governs.
Is IT Glue still active?
Active. IT Glue is a Kaseya product ('As a Kaseya company, IT Glue is committed to delivering innovative features and functionality.'). IT documentation platform for managed service providers featuring the AI capability Cooper Copilot (Smart SOP Generator), which auto-generates step-by-step SOPs from technicians' actual clicks and inputs.
How many plans are documented for IT Glue?
The catalog documents 3 plans with price, billing period, and included features.
Which use case is IT Glue categorized for?
IT Glue is listed in the catalog under “Productivity.”
Where do the details about IT Glue come from?
Prices, limits, and product details are documented against the listed official vendor page.
How we compare
We compare free access, paid entry, plan limits, features and the listed official sources. Unsourced figures stay marked as not published.
Only confirmed entries appear in the catalog. Prices, plans and limits come from listed official vendor pages. Missing figures stay marked as not published. Result lists are alphabetical by default and can be switched to Free access first; neither is a quality ranking. The vendor page always wins.
Edited and checked by the AI Compare team
Sources
- https://www.itglue.com/pricing/
- https://www.itglue.com/
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