# Zendesk — AI Compare Ninja

> Omnichannel support with AI agents and Copilot.

## Overview
- **Category:** Productivity (Customer service & chat)
- **Status:** Active · checked - The Support, Suite, and Enterprise tiers are active, plus a 14-day trial. Since 18 May 2026, the billing model has been migrating to resolution-based tiers.
- **Paid from:** $19 billed annually / agent/month, billed annually (Support Team)
- **Free access:** Free trial (14 days of Suite Professional with Copilot.)
- **Website:** https://www.zendesk.com/
- **Canonical URL:** https://www.aicompare.ninja/en/tool/zendesk

## What it does
- Ticketing and service channels by Support/Suite plan
- AI agents handle suitable requests and support handoffs
- Copilot, draft replies, and automations by plan
- Contact Center and Workforce Engagement as add-ons
- Reporting, routing, and roles for service teams

## In brief
Zendesk combines ticket management and customer service with AI agents and assistance. Support Team starts with email and ticketing; Suite plans add channels and AI tools. Draft replies, routing, automations, and human handoffs depend on the plan and configuration.

Accounts migrated to Resolution Tiers receive a currency allowance, not a fixed count of free resolutions. Support Team and Suite Team receive USD 2, Suite Professional USD 5, and Suite Enterprise USD 10 per agent seat per month, capped at USD 5,000 annually. Only Verified Resolutions consume this allowance; Assisted Escalations and Contained Resolutions do not. Older accounts can keep different billing until migration; overage and possible extra charges are shown in Admin Center.


## Limits
Accounts migrated to Resolution Tiers receive a currency allowance, not a fixed count of free resolutions. Support Team and Suite Team receive USD 2, Suite Professional USD 5, and Suite Enterprise USD 10 per agent seat per month, capped at USD 5,000 annually. Only Verified Resolutions consume this allowance; Assisted Escalations and Contained Resolutions do not. Older accounts can keep different billing until migration; overage and possible extra charges are shown in Admin Center.

## Pricing tiers
| Tier | Price | Period | What you get |
| --- | --- | --- | --- |
| Free trial | free | 14 days once | Suite Professional for 14 days; Copilot included by default during trial; AI features for evaluation |
| Support Team | $19 billed annually | agent/month, billed annually | Email ticketing, routing, and automation; For accounts on Resolution Tiers: USD 2 resolution allowance per agent seat/month; Default allowance capped at USD 5,000 per year; Lite agents excluded |
| Suite Team | $55 billed annually | agent/month, billed annually | Omnichannel ticketing, help centre, messaging, and voice; AI agents and Action Builder; For accounts on Resolution Tiers: USD 2 resolution allowance per agent seat/month |
| Suite Professional | Not verified for this market | agent/month, billed annually | Everything in Suite Team; Admin Copilot, App Builder, and writing tools; For accounts on Resolution Tiers: USD 5 resolution allowance per agent seat/month; Skills routing and IVR |
| Suite Enterprise + Copilot | contact sales | Custom | Intelligent Triage, Auto Assist, and voice AI; For accounts on Resolution Tiers: USD 10 resolution allowance per agent seat/month; Sandbox, approval workflows, and custom roles |
| Copilot add-on | Not verified for this market | agent/month, billed annually | Agent assistance in addition to the base plan; Separate add-on charge |
| Workforce Engagement Bundle | $50 | agent/month, billed annually | Add-on for workforce management and service quality |
| Contact Center | $83 | agent/month, billed annually | Add-on for contact-center capabilities |

## Sources
All details regarding plans, limits, and features are based on official vendor documentation and the primary sources verified below.

- https://www.zendesk.com/pricing/
- https://support.zendesk.com/hc/en-us/articles/10479587390106-Managing-resolution-allowances
- https://support.zendesk.com/hc/en-us/articles/9570369117338-About-automated-resolution-tiers
- https://support.zendesk.com/hc/en-us/articles/5352026794010-About-the-automated-resolutions-platform-prior-to-resolution-tiers
- https://www.zendesk.com.br/pricing/

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*Source: AI Compare Ninja (2026) - https://www.aicompare.ninja/en/tool/zendesk*