# Udesk — AI Compare Ninja

> AI customer service with an omnichannel inbox, knowledge base and human handoff.

## Overview
- **Category:** Productivity (Customer service & chat)
- **Status:** Active · checked - Current product offering documented by the vendor.
- **Paid from:** Not verified for this market
- **Free access:** Free trial
- **Website:** https://www.udeskglobal.com/
- **Canonical URL:** https://www.aicompare.ninja/en/tool/udesk

## What it does
- Deploy chat and voice bots using company knowledge
- Handle tickets and conversations across channels
- Support staff with Copilot and quality assurance

## In brief
Udesk combines AI customer service with a shared workspace for support teams. Text and voice bots use prepared knowledge, while requests can be handed to people and continued as tickets. Omnichannel features bring conversation context together; Copilot, analytics and quality assurance assist human staff. The actual scope of bots, telephony, knowledge management and automation depends on contracted modules.


## Limits
Describe your use case through the international sales form with your name and business email. Sales provisions the trial. Connect the required channels, prepare the knowledge base and define handoff, access and escalation rules. Test common questions and exceptions before allowing bots to perform customer workflows independently.

## Pricing tiers
| Tier | Price | Period | What you get |
| --- | --- | --- | --- |
| Trial | free | trial | Free trial: 30 days; Confirm allowance and included modules in the offer; Trial provisioned by sales |

## Sources
All details regarding plans, limits, and features are based on official vendor documentation and the primary sources verified below.

- https://www.udeskglobal.com/
- https://www.udeskglobal.com/contact
- https://www.udeskglobal.com/register
- https://www.udeskglobal.com/terms_service
- https://www.udeskglobal.com/products/omnichannel

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*Source: AI Compare Ninja (2026) - https://www.aicompare.ninja/en/tool/udesk*