# Tidio — AI Compare Ninja

> Live chat, tickets, flows, and Lyro AI in one support system.

## Overview
- **Category:** Productivity (Customer service & chat)
- **Status:** Active · checked - There is an active permanent free plan plus Starter, Growth, Plus, and Premium offers. The Lyro starting allowance is a one-time amount.
- **Paid from:** $29 / $24.17 / Month/year (Starter)
- **Free access:** Free plan (Permanent free plan with 50 billable conversations and 100 Flows visitors per month plus 10 seats. Only the 50 Lyro AI conversations are a one-time lifetime allowance.)
- **Website:** https://www.tidio.com/
- **Canonical URL:** https://www.aicompare.ninja/en/tool/tidio

## What it does
- Lyro AI agent answers customer queries from your knowledge base without human escalation
- Live chat and ticketing in a shared inbox
- Rule-based flows for proactive visitor communication
- Guaranteed 50% Lyro resolution rate available as an option
- Pay-per-resolution model for flexible AI billing
- Managed service with Slack support and custom SLAs on top plans

## In brief
Tidio combines a helpdesk, live chat, and rule-based flows with the knowledge-based Lyro AI agent. Lyro can run standalone or in front of systems such as Zendesk or Salesforce, resolving requests without human escalation.

Human conversations, Lyro conversations, and flow visitors are counted separately. Regularly renewed AI usage requires a Lyro add-on or higher plan, since the one-time Lyro conversations included in Starter do not refill monthly.


## Limits
Tidio meters human billable conversations, Lyro AI conversations, and Flow visitors separately. The free plan is permanent and refreshes 50 billable conversations and 100 Flow visitors every 30 days across 10 seats. Only the 50 starting Lyro conversations are one-time (lifetime); a Lyro or Plus package is required to renew AI allowance every 30 days. More than 2,000 billable conversations, 1,000 Lyro conversations, or 100,000 Flow visitors requires a custom plan.

## Pricing tiers
| Tier | Price | Period | What you get |
| --- | --- | --- | --- |
| Free | free | Month, permanent | 50 billable conversations/month; 100 Flows visitors/month; 10 seats; 50 one-time Lyro AI conversations (lifetime); Limits refresh every 30 days |
| Starter | $29 / $24.17 | Month/year | 100 billable human conversations/month; 50 one-time Lyro conversations; 100 Flow visitors/month; Live chat and ticketing; 7-day trial |
| Growth | $59 / $49.17 | Month/year | From 250 billable conversations/month; Advanced analytics and permissions; Auto assignment, auto reply, and macros; 7-day trial |
| Plus | $300 | Month | Custom human and Lyro conversation volumes; Priority support and team management; AI and human use billed separately |
| Premium | contact sales | Custom | From 3,000 Lyro conversations; Guaranteed 50% Lyro resolution rate; Pay per resolution; Managed service, SSO, and Slack support |

## Sources
All details regarding plans, limits, and features are based on official vendor documentation and the primary sources verified below.

- https://www.tidio.com/pricing/

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*Source: AI Compare Ninja (2026) - https://www.aicompare.ninja/en/tool/tidio*