# Salesforce Agentforce — AI Compare Ninja

> Build customer and employee agents billed by actions, conversations, or users.

## Overview
- **Category:** Productivity (Automation & AI agents)
- **Status:** Active · checked - Active Foundations, Flex, Conversation, user, and edition offers.
- **Paid from:** $500 / usage based (Flex Credits)
- **Free access:** Free plan
- **Website:** https://www.salesforce.com/agentforce/
- **Canonical URL:** https://www.aicompare.ninja/en/tool/salesforce-agentforce

## What it does
- Autonomous AI agents for service, sales, marketing, and commerce directly on Salesforce data
- Standard Agentforce actions: $2 per active conversation
- Own agents can be configured in the Salesforce interface without coding
- Existing Salesforce Flows, Einstein models, and external APIs usable as actions
- Only productively used conversations are billed, no limit on test message volume
- Koa (pilot; general availability winter 2026, U.S. regions): CRM reasoning on NVIDIA Nemotron, no separate $ SKU

## In brief
Agentforce is Salesforce's AI-agent platform. The current pricing page lists free Foundations, usage-based Flex Credits or Conversations, plus per-user and flat-fee access.

Conversations and Flex Credits are mutually exclusive for an organisation. The pricing page states no general exception for test interactions, so none is claimed here.


## Limits
Flex Credits can be used across actions, prompts, translations, and voice actions. Standard and custom actions consume 20 credits each; voice actions consume 30. Unused Flex Credits do not roll into the next contract term. Koa is Salesforce's first CRM reasoning model for Agentforce, built on NVIDIA Nemotron, in pilot now, general availability expected winter 2026 in U.S. regions. No separate public $ SKU on the announcement.

## Pricing tiers
| Tier | Price | Period | What you get |
| --- | --- | --- | --- |
| Salesforce Foundations | free | Organisation | Agentforce Builder, Prompt Builder, and Agent Script; Agentforce Coworker and Vibes |
| Flex Credits | $500 | usage based | Standard and custom actions: 20 credits/action; Standard and custom voice actions: 30 credits/action; Pre-Purchase, Pre-Commit, and PayGo buying models |
| Conversations | $2 | per conversation | For customer-facing agents; Cannot coexist with Flex Credits in the same organisation; Usage visible in Digital Wallet |
| Agentforce User License | $5 | user/month | Company-wide employee access; Limited Salesforce CRM objects; Metered usage; Flex Credits required |
| Flat Fee Access | $125 | user/month | Flat-fee access according to the current pricing page |
| Help Agent Resolutions | $2 | per resolution | Usage-based Help Agent resolution according to the current pricing page |

## Sources
All details regarding plans, limits, and features are based on official vendor documentation and the primary sources verified below.

- https://www.salesforce.com/agentforce/pricing/
- https://www.salesforce.com/en-us/wp-content/uploads/sites/4/assets/pdf/agentforce/Flex-Credits-Rate-Card-02.23.2026.pdf
- https://www.salesforce.com/news/stories/koa-reasoning-model/

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*Source: AI Compare Ninja (2026) - https://www.aicompare.ninja/en/tool/salesforce-agentforce*