# PagerDuty — AI Compare Ninja

> IT incident-management and on-call alerting platform with automatic alert correlation and generative AI (PagerDuty Advance) for summaries and assistance in the incident workflow.

## Overview
- **Category:** Development & Code (Localization, search & APIs)
- **Status:** Active · checked - Active. Leading platform for IT incident management and on-call alerting with four public pricing tiers (Free/Professional/Business/Enterprise). The 'PagerDuty Advance' AI feature provides a fixed one-time 'AI actions' allowance per tier starting at Professional (1,000 in Professional, 5,000 in Business, 20,000 in Enterprise per the pricing page).
- **Paid from:** 25 $ / 21 $ / User/month (monthly/yearly billed) (Professional)
- **Free access:** Free plan
- **Website:** https://www.pagerduty.com
- **Canonical URL:** https://www.aicompare.ninja/en/tool/pagerduty

## What it does
- Automatic alert correlation reduces alert fatigue for on-call teams
- On-call schedules with configurable escalation policies
- PagerDuty Advance: generative AI for incident summaries and assistance
- Advanced incident workflows with conditions, loops and delays
- Chat integration for Slack and Microsoft Teams
- External status page for transparent customer communication

## In brief
PagerDuty is an IT incident-management and on-call alerting platform with automatic alert correlation and generative AI (PagerDuty Advance) for summaries and assistance in the incident workflow.

US vendor with hybrid hosting; no restriction for European customers stated on the pricing page.


## Limits
US vendor with hybrid hosting; no restriction for European customers stated on the pricing page.

## Pricing tiers
| Tier | Price | Period | What you get |
| --- | --- | --- | --- |
| Free | free | Month, up to 5 users | Up to 5 users; 100 SMS/phone notifications/month; 1 on-call schedule, 1 escalation policy; 750+ basic integrations |
| Professional | 25 $ / 21 $ | User/month (monthly/yearly billed) | All Free features plus additional on-call schedules and escalation policies; Basic chat integration (Slack, Microsoft Teams); External status page (250 subscribers); PagerDuty Advance: 1,000 one-time AI actions; SSO support |
| Business | 49 $ / 41 $ | User/month (monthly/yearly billed) | All Professional features plus custom fields (15) and up to 3 incident types; Advanced admin features, advanced ITSM integrations; Multi-year historical data access; External status page (500 subscribers); PagerDuty Advance: 5,000 one-time AI actions |
| Enterprise | contact sales | Upon request | All Business features plus full chat experience with premium Slack actions; Advanced incident workflows (conditionals, loops, delays); 10 custom incident roles, up to 100 custom incident types; PagerDuty Advance: 20,000 one-time AI actions; Bi-directional ServiceNow field sync |

## Sources
All details regarding plans, limits, and features are based on official vendor documentation and the primary sources verified below.

- https://www.pagerduty.com/pricing/

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*Source: AI Compare Ninja (2026) - https://www.aicompare.ninja/en/tool/pagerduty*