# IT Glue — AI Compare Ninja

> IT documentation platform for managed service providers (a Kaseya product): stores passwords, network diagrams and configurations in a structured way and auto-generates how-to guides from technicians' actions via the Cooper Copilot AI assistant.

## Overview
- **Category:** Productivity (Project management & forms)
- **Status:** Active · checked - Active. IT Glue is a Kaseya product ('As a Kaseya company, IT Glue is committed to delivering innovative features and functionality.'). IT documentation platform for managed service providers featuring the AI capability Cooper Copilot (Smart SOP Generator), which auto-generates step-by-step SOPs from technicians' actual clicks and inputs.
- **Paid from:** 29 $ per user per month / Month (36-month contract) (Basic)
- **Free access:** No free plan published
- **Website:** https://www.itglue.com
- **Canonical URL:** https://www.aicompare.ninja/en/tool/it-glue

## What it does
- IT documentation platform for managed service providers with structured configuration database
- Password vault and single sign-on included in all paid plans
- AI features and API access from Basic plan at 29 USD per user/month on a 36-month term
- Bidirectional PSA/CRM synchronisation from Select plan with 2+ integrations
- Unlimited integrations and 2-way sync on Enterprise plan
- One-time non-waivable onboarding fee; minimum 36-month term

## In brief
IT Glue is an IT documentation platform by Kaseya for managed service providers. The platform stores configuration data, passwords, and standard operating procedure documents in a structured manner and connects bidirectionally with PSA/CRM systems.

All paid tiers include password vault, AI features, API access, and SSO. A one-time non-waivable onboarding fee applies at contract start; the minimum term is 36 months.


## Pricing tiers
| Tier | Price | Period | What you get |
| --- | --- | --- | --- |
| Basic | 29 $ per user per month | Month (36-month contract) | 5-user minimum; 1 integration, one-way sync; Vault (password management), SSO, AI features, API access; One-time, non-waivable onboarding fee |
| Select | 38 $ per user per month | Month (36-month contract) | 5-user minimum; 2 integrations, two-way PSA/CRM sync; All Basic features plus expanded capabilities |
| Enterprise | 44 $ per user per month (5+ users); 49-102 $ per user per month with 1-4 users | Month (36-month contract) | Unlimited integrations, two-way PSA/CRM sync; All Select features; Add-ons extra: Network Glue $453/month, MyGlue $407/month, myITprocess $199/month (10 licenses) or $299/month (30 licenses) |

## Sources
All details regarding plans, limits, and features are based on official vendor documentation and the primary sources verified below.

- https://www.itglue.com/pricing/
- https://www.itglue.com/

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*Source: AI Compare Ninja (2026) - https://www.aicompare.ninja/en/tool/it-glue*