# Intercom Fin — AI Compare Ninja

> Resolve or qualify support conversations and pay per outcome.

## Overview
- **Category:** Productivity (Customer service & chat)
- **Status:** Active · checked - Active Intercom plans and standalone Fin use for existing help desks are available.
- **Paid from:** $29 / seat/month, billed annually (Essential)
- **Free access:** Free trial (14 days free, no credit card, including Fin and add-ons.)
- **Website:** https://www.intercom.com/fin
- **Canonical URL:** https://www.aicompare.ninja/en/tool/intercom-fin

## What it does
- Intercom combines a support inbox with Fin for customer questions, actions, and sales qualification
- Essential regularly costs USD 29 per seat/month billed annually, plus Fin outcomes. Standard chat/email outcomes USD 0.99, sales qualification USD 10; voice separate.
- At most one outcome fee per conversation regardless of complexity
- Fin qualifies leads and routes them to the right agent or workflow
- Integrations with Zendesk, Salesforce, and other help desks
- Free 14-day trial with all features, no credit card required

## In brief
Intercom combines a support inbox with Fin for customer questions, actions, and sales qualification. Fin can act independently or hand off to people and workflows under configured rules. Seat fees, usage-based outcomes, and add-ons are separate cost components.

For chat and email with Intercom, resolutions, configured procedure handoffs, and disqualifications cost USD 0.99 per outcome. A successful sales qualification costs USD 10. At most one outcome is charged per conversation, so a configured handoff can be billable even when a person takes over afterwards. Fin Voice and special volume arrangements have their own terms.


## Limits
For chat and email with Intercom, resolutions, configured procedure handoffs, and disqualifications cost USD 0.99 per outcome. A successful sales qualification costs USD 10. At most one outcome is charged per conversation, so a configured handoff can be billable even when a person takes over afterwards. Fin Voice and special volume arrangements have their own terms.

## Pricing tiers
| Tier | Price | Period | What you get |
| --- | --- | --- | --- |
| Free trial | free | 14 days | 14-day free trial; No credit card required; All features included, plus Fin and add-ons |
| Essential | $29 | seat/month, billed annually | Intercom inbox and Fin access; Unlimited live chat, inbound email, and in-app chat; Fin use billed separately by outcome |
| Advanced | $85 | seat/month, billed annually | Multiple team inboxes and workflow builder; 20 Lite seats included; Fin usage and, where applicable, messaging channels cost extra |
| Expert | $132 | seat/month, billed annually | SSO, SLAs, and multiple brands; 50 Lite seats included; Fin usage and, where applicable, messaging channels cost extra |
| Fin resolution | $0.99 | Usage | Resolution, procedure handoff, or disqualification; At most one outcome fee per conversation; No successful outcome means no charge |
| Fin qualification | $10 | Usage | Fin meets configured qualification conditions and routes the lead; At most one charge per conversation |
| Fin for external help desk | $0.99 | outcome; contractual minimum commitment | No seat, setup, or platform fee; Volume and contract terms through sales; Zendesk, Salesforce, and other help desks; From USD 0.99 per outcome. Voice and custom volume agreements are separate. |
| Pro Add-on | $99 | month | Operator and extra AI tools for customer-service operations; Starting price, in addition to the base plan |
| Copilot Add-on | $29 | agent/month | Inbox AI assistant for support teammates; Fin usage and, where applicable, messaging channels cost extra |
| Proactive Support Plus | $99 | month | Product tours, checklists, surveys, and campaigns; Fin usage and, where applicable, messaging channels cost extra |

## Sources
All details regarding plans, limits, and features are based on official vendor documentation and the primary sources verified below.

- https://www.intercom.com/pricing
- https://www.intercom.com/pricing/calculator
- https://www.intercom.com/help/en/articles/8205718-fin-ai-agent-outcomes
- https://www.intercom.com/blog/building-outcome-based-pricing-for-fin-for-sales/

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*Source: AI Compare Ninja (2026) - https://www.aicompare.ninja/en/tool/intercom-fin*