# Gorgias AI — AI Compare Ninja

> Automate e-commerce support through a helpdesk and outcome-priced AI Agent.

## Overview
- **Category:** Productivity (Customer service & chat)
- **Status:** Active · checked - Active Starter, Basic, Pro, Advanced, and Enterprise helpdesk plans with ticket- and outcome-based billing.
- **Paid from:** $40 / Month (Starter)
- **Free access:** Free trial (7-day trial with all features and no payment details. No permanent free tier.)
- **Website:** https://www.gorgias.com/
- **Canonical URL:** https://www.aicompare.ninja/en/tool/gorgias-ai

## What it does
- AI agent automatically resolves customer requests about order status, returns, discounts, and recommendations
- Only fully AI-resolved interactions generate an automation fee
- Helpdesk seats and AI usage are billed separately
- Native Shopify, WooCommerce, and Magento integrations for real-time order data
- Predefined flows and tickets can be escalated to human agents if needed

## In brief
Gorgias combines an e-commerce helpdesk with an AI agent that automatically resolves frequently asked questions, order status inquiries, returns, order edits, discounts, and recommendations. Costs are only generated for interactions that the agent resolves fully without human intervention. Shopify, WooCommerce, and Magento are natively connected. All tiers and AI costs per interaction are in the pricing overview.


## Limits
A billable AI automation occurs only when AI Agent resolves without a human handoff. On handoff, only the helpdesk ticket is charged. An AI interaction costs $0.90 with annual billing. It costs $1.00 with monthly billing. Every AI interaction also counts as a helpdesk ticket. The $40 Starter price consists of $10 for helpdesk and $30 for AI Agent. The $77 Basic price consists of $50 for helpdesk and $27 for AI Agent. The $471 Pro price consists of $300 for helpdesk and $171 for AI Agent. The $1,227 Advanced price consists of $750 for helpdesk and $477 for AI Agent. An extra ticket costs $0.40 on Starter. It also costs $0.40 on Basic. It costs $0.36 on Pro. It also costs $0.36 on Advanced. An extra AI interaction costs $1.50 on every plan. If the shopper talks to a human within 72 hours, only the helpdesk ticket is charged. Spam, newsletters, and unanswered messages do not count. The trial lasts 7 days, includes all features, and requires no payment details.

## Pricing tiers
| Tier | Price | Period | What you get |
| --- | --- | --- | --- |
| Free trial | free | 7 days | 7-day trial period; Access to all helpdesk and AI Agent features; No payment details required; No permanent free tier; Then ticket and automation pricing |
| Starter | $40 | Month | 50 helpdesk tickets/month; 30 automated interactions included; Vendor split: helpdesk $10, AI Agent $30; $0.40 per extra ticket, $1.50 per extra AI interaction; 3 seats, no annual billing available |
| Basic | $77 / $924 / $90 | Month/year | 300 helpdesk tickets/month; 30 automated interactions included; Vendor split: helpdesk $50, AI Agent $27; $0.40 per extra ticket, $1.50 per extra AI interaction; 500 seats |
| Pro | $471 / $5,652 / $550 | Month/year | 2,000 helpdesk tickets/month; 190 automated interactions included; Vendor split: helpdesk $300, AI Agent $171; $0.36 per extra ticket, $1.50 per extra AI interaction; 500 seats, revenue analytics |
| Advanced | $1,227 / $14,724 / $1,430 | Month/year | 5,000 helpdesk tickets/month; 530 automated interactions included; Vendor split: helpdesk $750, AI Agent $477; $0.36 per extra ticket, $1.50 per extra AI interaction; 500 seats, dedicated support; Enterprise above 5,000 conversations is custom |
| AI interaction as usage rate | $0.90 / $1 / $1.50 | Usage | Charged only on full AI resolution without human handoff; Plans include 30 to 530 interactions, Enterprise custom; Starter is sold monthly only and therefore always sits at $1; Every AI interaction also counts as a helpdesk ticket; No AI Agent seat price |

## Sources
All details regarding plans, limits, and features are based on official vendor documentation and the primary sources verified below.

- https://www.gorgias.com/pricing
- https://www.gorgias.com/blog/ai-agent-pricing
- https://docs.gorgias.com/en-US/how-youre-billed-for-using-gorgias-199385

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*Source: AI Compare Ninja (2026) - https://www.aicompare.ninja/en/tool/gorgias-ai*