# Gleap — AI Compare Ninja

> AI customer support for software teams: AI agents answer tickets, investigate hard cases and propose code fixes, plus inbox, live chat and bug reporting.

## Overview
- **Category:** Productivity (Assistants & workspaces)
- **Status:** Active · checked
- **Paid from:** $35 / month (Starter)
- **Free access:** Free trial
- **Website:** https://www.gleap.ai/
- **Canonical URL:** https://www.aicompare.ninja/en/tool/gleap

## What it does
- AI customer support for software teams: AI agents answer tickets, investigate hard cases and propose code fixes, plus inbox, live chat and bug reporting.
- 7-day free trial; from €29 per month billed yearly, every AI agent from Team.

## In brief
AI customer support for software teams: AI agents answer tickets, investigate hard cases and propose code fixes, plus inbox, live chat and bug reporting.

Gleap combines inbox, live chat, email, in-app bug reports, roadmap and AI agents: Kai Support answers customers from your own knowledge base, Kai Resolve (since 2026-10-19) investigates hard tickets as second-level support, Kai Code prepares fixes for your team to review, Kai PM prioritises. Every plan starts with a 7-day free trial. Monthly: Starter €35, Team €179, Pro €359 per month; billed yearly €29, €149 or €299 per month. Enterprise from €999 per month. Kai Support costs an extra €0.29 per resolved conversation on every plan; hand-offs to your team are free. Prices as listed by the vendor in EUR, USD and GBP, without currency conversion; plus taxes.


## Limits
Gleap combines inbox, live chat, email, in-app bug reports, roadmap and AI agents: Kai Support answers customers from your own knowledge base, Kai Resolve (since 2026-10-19) investigates hard tickets as second-level support, Kai Code prepares fixes for your team to review, Kai PM prioritises. Every plan starts with a 7-day free trial. Monthly: Starter €35, Team €179, Pro €359 per month; billed yearly €29, €149 or €299 per month. Enterprise from €999 per month. Kai Support costs an extra €0.29 per resolved conversation on every plan; hand-offs to your team are free. Prices as listed by the vendor in EUR, USD and GBP, without currency conversion; plus taxes.

## Pricing tiers
| Tier | Price | Period | What you get |
| --- | --- | --- | --- |
| Starter | $35 | month | €35/$35/£30 per month billed monthly, €29/$29/£25 billed yearly; 1 seat and 1 project, live chat and inbox, in-app bug reporting, 10,000 monthly active users, "Powered by Gleap" branding; Kai Support extra €0.29 per resolved conversation. |
| Team | $179 | month | €179/$179/£129 per month billed monthly, €149/$149/£109 billed yearly; unlimited seats and projects, every channel and integration, help centre, roadmap, session replays, surveys, custom agents and the full AI agent team (Kai Support, Kai Copilot, Kai Resolve, Kai Code, Kai PM); 100,000 monthly active users, 1,000 emails included. |
| Pro | $359 | month | €359/$359/£269 per month billed monthly, €299/$299/£219 billed yearly; everything in Team plus €500/$500/£430 AI credit a year, Kai Voice (calls billed by usage), LLM model choice, advanced reports, custom roles and permissions; 200,000 monthly active users. |
| Enterprise | from $999 | month | From €999/$999/£739 per month, AI pricing by agreement; everything in Pro plus single sign-on, invoice billing, bring your own model, dedicated success manager, custom SLA. |

## Sources
All details regarding plans, limits, and features are based on official vendor documentation and the primary sources verified below.

- https://www.gleap.ai/
- https://gleap.ai/pricing
- https://gleap.ai/kai-resolve
- https://gleap.ai/legal/imprint
- https://gleap.ai/legal/terms-of-service

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*Source: AI Compare Ninja (2026) - https://www.aicompare.ninja/en/tool/gleap*