# Freshworks Freddy AI — AI Compare Ninja

> Automate support with an AI Agent and assist human agents with Copilot.

## Overview
- **Category:** Productivity (Customer service & chat)
- **Status:** Active · checked - Active Freddy AI Agent, Copilot, and Insights products in Freshworks plans.
- **Paid from:** 19 $ per agent per month billed annually / agent/month, billed annually (Freshdesk Growth)
- **Free access:** Free trial (14-day Freshdesk trial. 500 AI Agent sessions on paid plans are one-time only.)
- **Website:** https://www.freshworks.com/platform/ai-capability/
- **Canonical URL:** https://www.aicompare.ninja/en/tool/freshworks-freddy-ai

## What it does
- AI Agents automate customer requests in helpdesk and chat
- Copilot drafts replies, improves tone and summarises tickets
- Live translation in 60+ languages plus sentiment and resolution suggestions
- Freddy AI Insights for leaders; skill routing and sandbox
- Session model: first 500 sessions one-time, then $49 per 100 sessions

## In brief
Freshworks Freddy AI combines customer-facing AI Agents, Copilot for support staff and Insights for leaders. It sits on a Freshdesk, Freshchat or Freshsales product.

Freshdesk Growth starts at USD 19 per agent per month billed annually. Freddy AI Copilot is charged separately for selected agents and is listed as an add-on for Pro and Enterprise. One-time starter sessions and additional session packs are separate from the agent license.


## Limits
A session includes all interactions between one end user and an AI Agent or chatbot within 24 hours. The first 500 sessions are one-time, not monthly. Builder previews also consume sessions. Purchased packs expire at the end of the billing cycle and are not prorated. Copilot is a separate seat licence and can be assigned only to selected agents.

## Pricing tiers
| Tier | Price | Period | What you get |
| --- | --- | --- | --- |
| Freshdesk Growth | 19 $ per agent per month billed annually | agent/month, billed annually | 500 one-time Freddy AI Agent sessions; Ticketing, inbox, portal, and knowledge base; Additional sessions $49/100; 14-day trial without credit card |
| Freshdesk Pro | 55 $ per agent per month billed annually | agent/month, billed annually | 500 one-time sessions; Multilingual helpdesk and intelligent routing; Optional Copilot $29/agent/month; Additional sessions $49/100 |
| Freshdesk Enterprise | 89 $ per agent per month billed annually | agent/month, billed annually | 500 one-time sessions; Freddy AI Insights; Skill routing, sandbox, and audit logs; Optional Copilot $29/agent/month; Additional sessions $49/100 |
| Freddy AI Agent session pack | $49 | Billing Cycle | Extra pack with 100 sessions; Shared by AI Agents and chatbots; All end-user interactions within 24 hours = 1 session; Previews consume sessions; No rollover |
| Freddy AI Copilot | $29 | agent/month, billed annually | Response drafts, tone enhancement, and summaries; Live translation in 60+ languages; Sentiment and resolution suggestions; Does not need to be purchased for every agent |

## Sources
All details regarding plans, limits, and features are based on official vendor documentation and the primary sources verified below.

- https://www.freshworks.com/platform/ai-capability/
- https://www.freshworks.com/freshdesk/pricing/
- https://crmsupport.freshworks.com/support/solutions/articles/50000004664-freddy-ai-agent-and-chatbot-sessions-faqs
- https://crmsupport.freshworks.com/support/solutions/articles/50000011711-introduction-to-ai-agent-studio
- https://www.freshworks.com/es/freshdesk/pricing/
- https://www.freshworks.com/fr/freshdesk/pricing/
- https://www.freshworks.com/freshdesk/omni/pricing/

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*Source: AI Compare Ninja (2026) - https://www.aicompare.ninja/en/tool/freshworks-freddy-ai*