# Ada AI — AI Compare Ninja

> Automate enterprise customer service across messaging, email, voice, and social with one shared AI agent.

## Overview
- **Category:** Productivity (Customer service & chat)
- **Status:** Active · checked - Active ACX platform with current product updates in August 2026.
- **Paid from:** contact sales / Contract (Ada ACX Platform)
- **Free access:** No free plan published (No public free plan or quantified trial.)
- **Website:** https://www.ada.cx/
- **Canonical URL:** https://www.aicompare.ninja/en/tool/ada-ai

## What it does
- Autonomous AI agent for enterprise customer service across voice, email, chat, SMS, and social
- Playbooks connect answers to multi-step business processes
- One shared reasoning system across channels
- Performance Centre and Developer Toolkit
- 60 languages for email and messaging according to the vendor
- Messaging is contracted in 24-hour conversations

## In brief
Ada is an enterprise platform for autonomous customer-service agents. One reasoning system serves voice, email, chat, SMS, and social, while Playbooks drive multi-step processes.

There is no public list price. The comparable unit is usage: messaging is contracted in 24-hour conversations, while volume and overage stay custom.


## Limits
Ada has no public standard subscription. Current Customer Terms define a messaging conversation as unlimited messages between one end user and the bot in one channel within 24 hours; voice and email have separate contract definitions. Usage above the order-form allowance is invoiced at Ada's then-current rates. The quote must therefore state channel, annual conversation volume, voice minutes, email definition, and overage price.

## Pricing tiers
| Tier | Price | Period | What you get |
| --- | --- | --- | --- |
| Ada ACX Platform | contact sales | Contract | Voice, email, chat, SMS, and social per contract; Playbooks for multi-step processes; Performance Centre and Developer Toolkit; 60 languages for email/messaging according to vendor; No public allowance |

## Sources
All details regarding plans, limits, and features are based on official vendor documentation and the primary sources verified below.

- https://www.ada.cx/platform/
- https://www.ada.cx/platform/email/
- https://www.ada.cx/lp/ai-voice-agent-for-customer-service/
- https://www.ada.cx/legal/customer-terms-of-use/
- https://docs.ada.cx/docs/welcome
- https://www.ada.cx/

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*Source: AI Compare Ninja (2026) - https://www.aicompare.ninja/en/tool/ada-ai*